Learning Case Management: The Power of Interactive Workshops
Adopting technology to manage your immigration practice is a smart choice for the savvy Immigration attorney or non-profit organization. The right software solution can resolve many of the problems and concerns you may have when contemplating how best to manage your case load. Once a solution has been selected the question then becomes: How can I best utilize this tool (which was developed for the masses) to meet my own unique needs? Case management systems are not a one-size-fits-all solution for most practitioners. While all the tools may be there to get the job done, the right “solution” to your organization’s problems will often need to be unlocked by members of your staff that have a keen insight into the way you practice immigration. This process of self-discovery (if you will) is a crucial step in using a case management system, but you shouldn’t have to do it alone. When selecting a case management technology partner, be sure that they have a training department that has the industry knowledge, ongoing training opportunities and advisors to help you through this process and thereby make the most of your investment. Having a few key staff members participate in these training opportunities can yield amazing results for your office. LawLogix takes ongoing training very seriously and offers a number of programs that can really help you to effectively implement a solution into your organization. The following is a brief summary of two recent, well attended events hosted by our training team: On October 14/15, we held our first regional workshop in San Antonio, Texas. Thanks to the efforts of Linda Brandmiller, Director of Immigration Services for the Archdiocese of San Antonio, we were able co-host a sizable number of our non-profit organization users in an intense two days of Best Practice Tips, Grant Procurement Report creation and lively CIR discussion . This regional event was very successful, and we look forward to exploring this option further with our regional partners. On October 21/22, we held our traditional Fall Power User Workshop at our Training Lab in Phoenix, Arizona. Not only are these workshops a great learning experience, they are fun for the attendees and the LawLogix team. We are happy to see our returning attendees and to meet new users of the EDGE case management system. A bonus to everyone is a chance to put faces to names. It is interesting and fun to meet that favorite customer support person that has become your best friend! Feedback from the workshops is always positive and this year’s major ‘take away’ items included enhanced and increased HR Interface usage, the use of ‘Consultation’ processes in preparation for any version of CIR, and Document Template creation and ongoing use. The LawLogix engineering team has already started to work on some of the “wish list” items suggested by the attendees. The input that we receive at these workshops helps us keep EDGE an ever–evolving and more useful case management tool. Watch the Notice board for announcements regarding our Spring workshop schedule . . . . Spring Training anyone?? Want to learn more about Power User Workshops and additional training LawLogix provides? Current EDGE clients can contact Customer Support here or by calling us at 602-357-4240 ext. 2 for complete details. New clients interested in learning more about the LawLogix EDGE system can contact us here or call 602-357-4240 ext. 1. Also, please visit our website at www.lawlogix.com for general information.