Acuity Integration with ICM

Last Updated: October 30, 2023

These Supplemental Terms of Service (the “Supplemental Terms”) are additional terms that apply specifically to Customer’s use of the Acuity scheduling integration with ICM (the “Acuity Integration”) and are subject to and incorporated into the applicable master services or license agreement (the “Agreement”) for the ICM immigration case management solution (“ICM”) and related services executed by the parties. Capitalized but otherwise undefined terms herein shall have the meanings given to them in the Agreement.

In these Supplemental Terms, “EWS” refers to Equifax Workforce Solutions, LLC, and “Customer” (or “you” or “your”) refers to the organization that has executed the Agreement. These Supplemental Terms are effective between Customer and EWS as of the date Customer first uses ICM with the Acuity Integration. EWS may update these Supplemental Terms from time to time as needed to reflect current capabilities of the Acuity Integration, and shall provide notice of such update to Customer.

• 1. ABOUT ACUITY

  Acuity Scheduling (“Acuity”) is a third party online scheduling platform which enables your clients to view your real-time availability and self-schedule their own appointments. Acuity auto-adjusts for time zones, lets clients cancel and reschedule themselves, and sends automated reminders to keep clients prompt. More information about Acuity can be found at https://acuityscheduling.com.

• 2. THE ACUITY INTEGRATION

  The Acuity Integration enables the bi-directional sharing of foreign national (“FN”) client appointment information between your Acuity calendar and your ICM calendar. Specifically, the Acuity Integration includes the following:

  • 2.1 Calendar Syncing

    • a) Automated sharing and syncing of appointments scheduled in your Acuity calendar with your ICM calendar for a specific foreign national client or prospect (based on email address)

    • b) Automated sharing and syncing of appointments scheduled in your ICM calendar with your Acuity calendar to reflect available scheduling blocks and avoid double-booking

  • 2.2 Records Management

    • a) Acuity Appointments for current clients (where FN profile already exists in ICM) are automatically linked to the appropriate FN record

    • b) Acuity Appointments for new clients (where FN profile does not exist in ICM) will automatically create a new FN record along with a Consultation process to track interactions

    • c) Meeting details in ICM that are created from the Acuity Integration shall contain responses to required appointment questions that were captured from the Acuity appointment intake

• 3. INTEGRATION REQUIREMENTS

  In order to utilize the Acuity Integration, Customer must adhere to the following requirements:

  • 3.1 Acuity Subscription. Customer is required to have an appropriate subscription to the Acuity scheduling solution (currently designated as “Powerhouse” or higher with API access) provided by Squarespace, Inc. (“Squarespace”) to use the Acuity Integration. Customer is responsible for ensuring that the appropriate subscription is enabled and active.

  • 3.2 Initial Setup/Acuity Information. Customer must initially provide EWS with certain Acuity account information to enable the Acuity Integration, including (a) Customer’s unique User ID and API Key (requires action by a Customer user with administrative privileges) and (b) the email address of each Customer user desiring to use the Acuity Integration. Customer must also enter certain webhook information supplied by EWS in their Acuity configuration page.

  • 3.3 Appointment Types. Customer must choose and configure the Appointment types in Acuity (e.g., 1-hour consultation, 30-minute meeting, etc.) and provide these to EWS before implementation can begin. EWS will assist Customer in choosing the best configuration based on Customer’s use of Acuity as compared with Customer’s use of ICM for calendaring.

  • 3.4 Calendar Mapping. In order for the Acuity Integration to operate properly, Customer’s calendars in Acuity must be mapped to equivalent ICM user calendars.

  • 3.5 Testing. EWS may, at EWS’s sole discretion, require Customer to test the Acuity integration in a sandbox environment prior to implementation in Customer’s production account.

• 4. CUSTOMER ACKNOWLEDGEMENTS

  • 4.1 Data Sharing. . Customer expressly acknowledges and understands that by using the Acuity Integration, Customer’s calendar availability (including appointment title and FN name if assigned) will be transmitted outside of Edge to Acuity and to that extent, EWS is not responsible for the privacy, security or integrity of that information once stored in Acuity.

  • 4.2 Acuity Support. As between EWS and Squarespace, Customer will contact only Squarespace for support questions relating to the Acuity scheduling experience.

  • 4.3 Interruptions. Customer understands that there may be occasions, due to circumstances beyond EWS’s control, that may result in interruption or delay of the Acuity Integration. EWS reserves the right to interrupt or delay the Acuity Integration for purposes of upgrading, debugging, maintaining and improving software or equipment used in delivering the Acuity Integration, among other reasons. To the extent feasible, EWS will schedule these activities at the least inconvenient time so as to minimize interruptions, inconvenience, and delays to Customer. Customer acknowledges and understands that any service level agreement in effect between Customer and EWS shall not apply to the Acuity Integration.

• 5. TERM AND TERMINATION

  EWS may terminate these Supplemental Terms immediately if any third party (including, but not limited to, Squarespace) restricts, prevents or ceases to authorize Customer’s use of the Acuity Integration. In addition, these Supplemental Terms shall terminate immediately and automatically upon any termination or expiration of the Customer’s subscription to ICM, or upon the downgrading of Customer’s ICM subscription to a plan that does not include the Acuity Integration. Upon any such termination, expiration, or downgrading of an ICM subscription plan, the Customer shall no longer be permitted to use the Acuity Integration. Termination of these Supplemental Terms shall not entitle the Customer to any refund, credit, or other compensation from EWS under the Agreement.