Case Study: Catholic Charities of the Diocese of Raleigh

Reliable and real-time reporting capabilities are key to a non-profit organization offering immigration services to the local community. Conseulo Kwee, Director of Immigration Services with Catholic Charities of the Diocese of Raleigh details the ways in which LawLogix Edge Immigration Case Management Solution ensures that their organization can serve more of their community, more efficiently.

Video Transcription

My name is Consuelo Kwee, I am working for Catholic Charities of the Diocese of Raleigh in North Carolina. Catholic Charities of the Diocese of Raleigh serves 54 different counties of North Carolina, so we are serving actually half of North Carolina. We focus mainly in disaster assistance, emergency assistance, family support, and immigration assistance. The immigration program focuses on family petitions, family based, we do a lot of counselor process, adjustment of status, anything to do with a family based process, but also we do a lot of deferred actions for childhood referrals, the DACA. Each month we have about 60-80 cases that we process.

We bought the product in 2013, and I think it has been an excellent product. We have to report how many clients we have served, type of process, type of, you know, if the process was granted or not. I needed to learn how to pool reports, and that has been a great great tool, not only for me reporting to the donors, but also for the fact that the DOJ’s can see their own report, and have their clients are in process, you know, and grant the case, it’s wonderful.

We are so far apart, the 8 offices that we have, they are within a distance of 2-3 hours from their headquarters. By using LawLogix you can be anywhere in the area and you can have access, not only to the reports, to the clients, and that is a very important tool that anybody in our region can access, any client regardless of which office they are in. That is very important.

Well I think with so many changes that we have in policies, and you know, I think the issue of being up to date. And I know that it is very good at being up to date, not only with the forms, but with announcements, and all that. That is great for us. The challenge is to be up to date with all that, you know. All the information that we receive, I think they are doing the best of tailoring the program, and the electronic system to the immigration program.

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